Customer Feedback ...
Customer Feedback ...
‘’Alastair Saville went above and beyond selling the property. They resolved any problems and issues efficiently and professionally. Selling the property at a distance was made easier and stressless for me. I would recommend them without hesitation ‘’.
Mrs T. (Seller)
(Feedback November 2020)
'You have been renting out my property for the past 8 years. I just want to thank you for your professionalism, friendly helpful manner, and advice over the years. I can recommend you your company without reservation. Once again, thank you!!‘’
Mr. R. (Landlord)
(Feedback August 2020)
''We are private renting through Alastair Saville and have dealt with Emma and Christine. They are both friendly, professional and have resolved any issues weve had quickly.
For example, we had 2 leaks in the properly and an issue with the boiler when we first moved in and they were sorted immediately and we haven't had a problem since.
They have also been brilliant throughout the corona virus pandemic and have offered plenty of support.
Would highly reccomend!''
Miss C. ( Tenant )
Feedback August 2020
'’I would have no hesitation in recommending Alastair Saville as a Letting Agent as during my present 6 and a half year tenancy with them I have never once felt like a tenant more a part of the family with the very personal service the offer. Nothing has ever been too much trouble for the team no matter how small the issue maybe it is always dealt with in a swift and efficient manner. ‘’
Ms. F. (Tenant)
(Feedback August 2020)
We bought our house via Alastair Saville, dealing with Christine Thomas. During the process Christine has gone out of her way to ensure momentum was kept up during what was a difficult sale. She constantly kept chasing information and remained in continuous contact with us for which we are highly grateful. Christine was professional, friendly and went above and beyond the remit of her work to help us, we cannot thank her enough! 10/10 .
Mr and Mrs G., Eastway, Maghull.
Completed July 2018
The service provided to us from yourself and the company was second to none. When it come to getting us answers from the sellers or finding out information you always got back to us, even if you were waiting for a reply. I like that you kept us in the loop constantly and you made our purchase a lot easier than it could have been. I would definitely use Alastair Saville again in the future. I would also recommend this company to family and friends as our experience with you was spot on. We thank you and your staff for helping us purchase our first home.
Mr G. and Miss B., Hunt Road, Maghull.
Completed July 2018
We have been delighted by the service provided by Alastair Saville in the purchase of our new home. We looked at a number of properties for sale with Alastair Saville and were impressed with the local knowledge displayed by staff conducting the viewings. From making the offer on our home through to completion, Alastair Saville staff have been helpful and supportive; answering the numerous questions that we had or offering their experience to help us understand processes and translate surveys. We have been kept well informed throughout the process and in particular as we approached exchange of contracts, were assisted in chasing up enquiries relating to other parts of the chain to ensure that we completed on our preferred date. The purchase has not been without stress, however the staff have both been on top of everything, which has helped alleviate our nerves. Particular mention should go to Anne-Marie and Christine who have been excellent throughout.
(Mr and Mrs D. Moss lane, Maghull )
Completed June 2018
We Found the purchase with Alastair Saville to be very pleasant and easy. Great communication at every stage in the process. We would highly recommend Alastair Saville and would certainly use them again in the future.
(Mr P and Miss G, Greenville Drive, Maghull )
Completed July 2018
Hello Christine, We would like to say thank you to you first for the care and effort you have put in to the sale of our property while dealing with the other parties involved and their solicitors. So a big “thank you” from Sheila and myself. To all at Alistair Saville, thank you for selling our house. For your professionalism, care and honesty both My wife and myself are grateful. We will recommend highly in the future Alistair Saville estate agents without hesitation to all friends and family. Right from the start the team have brilliant from enquiry to sell our home to the exchange of contracts. Once again we say “thank you”.
Mr and Mrs H. Stowe Avenue, Aintree,
Completed July 2018
‘’From the moment Joanne met us at the property to Christine’s confirmation of completion the service has been helpful, informative and professional. We found that whenever we visited the Maghull store and no matter who we spoke to they were very knowledgeable about progress on our property – there was always a friendly, family feel to the business. Although we are aware of the rise of purely online Agents from our experience the advantage of having local Agents with a clear grasp of their market contributed to a swift and stress-free sale. Special thanks to Jean, Anne Marie and Christine’’.
(Mr and Mrs O. Poverty lane, Maghull. Completed May 2018)
‘’The service from all at Alastair Saville was excellent and couldn’t be faulted. From the start till the end, the communication was excellent, and it was a pleasure to sell my house with them. I will definitely use Alastair Saville in the future’’
(Miss N. Rice Lane, Walton. Completed May 2018)
‘’To Christine, Anne-Marie, Stephen and all the Maghull office who may have helped me, I would like to say a huge thank you for all the guidance and communication you gave me throughout the confusing world of house buying, especially when you are a first time buyer. Stephen for showing me round a million houses and Anne Marie for being ‘on the ball’. Christine has always been polite and very informative. So thank you all for making my house buying experience less stressful than it could have been.’’
(Miss C. Hunt Road, Maghull)
’ Starting with our first enquiries we found staff at Alastair Saville both engaged and responsive. Early discussions were conducted with sensitivity to our circumstances.
When we gave the go-ahead for the sale to proceed, the process of preparing the details was done quickly and to a particularly high standard. When sales visits were organised, we were briefed on progress and given feedback at each stage.
The Maghull office created a stream of enquiries and secured a good offer in just over a month. Once the first offer had been made, communications with both us and the buyer were both prompt and clear. We always knew what the issue was and the degree of urgency required. During discussions that led up to our decision to proceed with Alastair Saville, we had hoped to make the fee variable depending on how quickly the sale could be secured. I felt that more flexibility in those discussions would have been helpful. We were puzzled by the weight placed on the survey. The idea that the progress of the sale should be conditional on the survey outcome seemed odd. My own experience of house moves is that the sale proceeds once the offer has been made and accepted and that if the survey throws up issues, we deal with them.
Overall we feel that Alastair Saville did excellent work in identifying a well-qualified buyer and managing the sales process both quickly and effectively. At the outset you spoke of a high-quality service and I strongly believe that is what we got’’.
(Mr S. Hunt Road, Maghull completed March 2018)
Mr R 27th May 2016
''I would like to thank Christine and the other staff at Alastair Saville for the service they provided in buying a house recently. From the beginning we were kept fully updated with any developments. Queries were answered straight away and everything we needed or asked for was arranged swiftly. The personal touch from the staff made the usually stressful experience of buying a house quite the opposite. It is without doubt that the hard work of Alastair Saville made the process go as smoothly as it did. I would recommend them to anyone.''
Mrs B 27th May 2016
''We have recently sold a property using Alastair Saville and would highly recommend their services. We were impressed by the professionalism of the whole team, from the initial valuation right through to completion of the sale. We were kept informed throughout the process, provided with feedback following viewings and provided with weekly progress updates when the sale was agreed. Our property was already empty at the point of going on sale so we took advantage of their accompanied viewings service, which freed us up from having to go to the property to show people around. We had a lot of interest in the property and they secured the full asking price for us. ''
Mr C 1st April 2016
“We were at first unsure whether to go with a small local Estate Agent or one of the big chains. But we made the right decision to go with Alastair Saville. What a great service, the property was vacant and we lived 70 miles away, but they kept us informed and were so helpful. Nothing was too much trouble. We have no problem in recommending Alastair Saville.”
Mrs C 24th March 2016
I would like to say your service was wonderful. All the staff worked very hard with the sale from day one to completion. It couldnt have been better. Once again thank you.
Mr & Mrs C 9th March 2016
The initial valuation was fair and correct. All staff showed good communication skills when speaking on the phone and directly. The sale was handled very professionally. We were always given the help we needed. We were pleased with the way Christine Handled the sale after the initial offer was accepted.
Mr M & Mrs B. 16th December 2015
We were very pleased with all aspects of the service we received from Alastair Saville regarding the sale of our property. From the initial valuation to the excellent photographs which accompanied the informative sales details, each stage of the process was explained to us and made very easy. All the staff were very friendly and helpful. The communication was second to none. We were never left wondering what was happening. I could go on, but just to say thank you and well done!
Miss D. 15th December 2015
From the minute we made an offer on the property we felt that we were in good hands. Excellent service throughout and very professional. Since buying our new home I have now moved Estate Agents and am currently marketing my property with Alastair Saville where I knew I would get excellent service and any potential buyer would get the same service I did. 100%.
Mr P. 27th November 2015
'Due to living 300 miles away from the property, I found Alastair Saville very good at keeping me updated and dealt with the sale for me very well indeed. I would recommend the branch in Maghull to friends in the area and is like to thank all involved with the sale.
Mr & Mrs W. 5th November 2015
The support in selling our property was excellent. Particularly the presentation of the house and the photographs. We felt you cared about selling our property. You were also patient and supportive when we did get stressed. We have recommended you as Estate Agents to friends in Maghull who are not getting a good service from their Estate Agent. Overall – excellent service!
Mrs D. 28th October 2015
I have nothing but praise for Alastair Saville from the moment I placed my property into their hands until completion. I have had dealings with most of the staff during the course of the transaction. Each member of staff has been polite and very helpful and kept me up to date with proceedings all the way. I would not hesitate to recommend them to anyone wishing to buy or sell a property. '
Miss W. 30th October 2015
'I bought my property on the 30th October 2015 after many months of stress. The staff at Alastair Saville were fantastic with me helping with every problem I had. Nothing was too much trouble which was a lovely attitude to have. All the staff were extremely professional and when they made promises (to call back etc) they did. I got far more help from your company than I did from my selling agent. I would absolutely recommend Alastair Saville and you are a credit to your profession'.
Miss S. 19th Ocotber 2015
' I found a lot of the staff at Alastair Saville friendly and professional. When we had queries we felt that we could approach Christine and Abbie and they would respond quickly and efficiently, adopting a solution focuses approach. We also feel that Alastair Saville's communication was excellent and this between purchaser and vendor took some of the stress out of the process. We would recommend Alastair Saville in the future! '
Mr & Mrs F. 14th October 2015
'I would recommend Alastair Saville. They gave us 100% of their time and also kept us informed at all times. They were very professional in the way that they dealt with us. Many thanks!
Mrs D. 3rd September 2015
'We placed our house with Alastair Saville after being with another Maghull agent for 11 months but with no movement. Within a week of going on to the market with them I received an offer of full asking price (after two low offers but our agent kept pushing for us). From that point on we were kept up to date regularly. If we had any questions they were answered quickly and without fuss. In short I highly recommend Alastair Saville to sell your property. '
Mr & Mrs M. 10th September 2015
'We bought our new home through Alastair Saville. We sold our home with a popular online agency. Alastair Saville were easier to contact and were consistently more responsive and pro active. The online agency were difficult to pin down and there were hidden charges and fees which we found frustrating. The staff at Alastair Saville were always able, willing and pleasant. If we should move again we would pick Alastair Saville. '
Mr & Mrs T. 16th May 2015
'I would just like to thank you for your wonderful team at Alastair Saville for the brilliant service that you provide. Always on the other end of the phone to keep me up to date with progression of my house sale. I can’t believe I got the full asking price for my property within a week of it going on to the market. You made the whole experience as stress free as possible.'
Check mortgage eligibility online